RETURNS
You may request a return within 14 days after your order is delivered.
Items must be unused and unworn, with all tags attached and the original packaging, including any dust bags, inserts, and accessories supplied with the item.
Returns must be requested by the original purchaser using the order number and the name on the order.
To start a return, email contact@bysavri.com before sending anything back. We will provide the return address once your return has been approved.
Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect.
We do not charge a restocking fee on returns that meet our return conditions. Items that do not meet those conditions may be declined, returned at the customer's cost, or accepted for a partial refund reflecting their condition.
EXCHANGES
Colour exchanges are available for SAVRI bags only, subject to stock availability.
You are responsible for return shipping on the original bag. SAVRI covers outbound shipping on the replacement bag.
If the colour you want is unavailable, we will process a return instead.
Bag charms and other accessories are final sale and cannot be returned or exchanged.
REFUNDS
Once we receive and inspect the returned item, we will process the refund to the original payment method within 5 business days. The time for the credit to appear depends on your card issuer or bank.
Original shipping charges, taxes, duties, and return-shipping costs are non-refundable unless the return is due to an error by SAVRI or a confirmed damaged, defective, or incorrect item.
WARRANTY
SAVRI products are covered against manufacturing defects for one year from the date of delivery.
Where a claim is valid, we will repair the item where possible. If repair is not possible, we may replace the item or issue a refund or store credit.
For warranty support, email contact@bysavri.com with your order number and clear photos of the issue.
FULL POLICY
For the complete terms, please read our Refund & Returns Policy.